Terms and Conditions

Email address:
925split@gmail.com

Info phone:
095 8312197

Call charges and billing units are charged at the rate applicable to calls to the user's mobile network operator.

Telephone operators' working hours are weekdays from 10:30 am to 8:00 pm and Saturdays from 10:30 am to 3:00 pm.
Customer support is unavailable on Sundays and public holidays.

General provisions

The company ILU j.d.o.o. provides an online service through its website at the domain nakit.eu, on the World Wide Web – Internet. The service consists of providing information services, content management and conducting financial transactions. The terms of use set out the conditions and rules for users and relate to the use of the website nakit.eu. By using the website, users indicate that they agree to the General Terms of Business and Use and consent to using the website nakit.eu in accordance with them. The right to use the website is a personal right of the user and may not be transferred to any other natural or legal persons, nor is any user authorized to register other natural or legal persons. The user is personally responsible for protecting the confidentiality of passwords wherever they exist. The user acknowledges that service interruptions may occur, or events beyond the control of ILU j.d.o.o. may happen, and accepts that ILU j.d.o.o. is not liable for any data loss that may occur during information transmission over the Internet. The user also agrees that access to the website may sometimes be interrupted, temporarily unavailable, or disabled. ILU j.d.o.o. reserves the right to modify or discontinue any part of its operations at any time, including, without limitation, content, availability times, and the equipment required to access or use the site. Furthermore, ILU j.d.o.o. may cease sending any portion of information, or any type of information, may change or discontinue any method of data transmission, and may alter data transfer speeds as well as any other characteristics.

By using these Websites the user confirms that they are aware of and agree to the General Terms of Business and Use. ILU j.d.o.o informs the user: If you do not agree with the terms of use and rules set out here or if you are under 14 years old, please refrain from using this Website.

The company ILU j.d.o.o reserves the right at any time, without prior notice, if it deems necessary, to cancel or modify any of the General Terms of Business and Use and/or the Data Privacy Statement listed herein. Therefore, it advises users to periodically reread the information contained in the General Terms of Business and Use and the Data Privacy Statement in order to stay informed about such changes. Continuing to use the Website after the new revised General Terms of Business and Use or Data Privacy Statement have been posted online is deemed acceptance of the changes by the user. 

The user is responsible for acquiring and maintaining their computer equipment, including all software and hardware they own and use, as well as any other equipment needed to access and use these Websites and all associated costs. The company ILU j.d.o.o is not responsible for any damage to the user’s equipment that may occur as a result of using these Websites.

This Website is privately owned. All communication and interaction that takes place via these Websites must comply with these General Terms of Business and Use. Users must not post or transmit any material through this Website that endangers or in any way infringes the rights of others, any material that is by nature illegal, threatening, offensive, defamatory, that violates or threatens privacy, that is vulgar, obscene, or otherwise undesirable in balanced communication, that encourages unlawful activities, or otherwise violates any regulation and that, without the explicit prior written permission of the company ILU j.d.o.o, contains advertising or an offer of any products or services. The end user must not use this Website for advertising or conducting any commercial, religious, political, or non‑commercial propaganda.

All materials found on the nakit.eu website are exclusively the property of ILU j.d.o.o, or are used with the explicit permission of the copyright holder and the holder of trademark and/or design rights. ANY COPYING, DISTRIBUTION, TRANSFER, PUBLICATION, LINKING, DEEP LINKING, OR MODIFICATION IN ANY OTHER WAY OF THESE WEBSITE(S) WITHOUT THE EXPRESS WRITTEN CONSENT OF ILU j.d.o.o IS STRICTLY PROHIBITED! Violation of the Terms of Business and Use may result in civil proceedings and/or criminal prosecution of the offender for infringement of copyright, trademark rights, or any other form of intellectual property.

The website contains materials protected by copyright, trademark, design and other information covered by other rights of natural or legal persons, including, but not limited to, texts, software, photographs, video material, graphics, music, sound, as well as the entire content of the nakit.eu website, in accordance with the regulations of the Republic of Croatia. The end user must not alter, publish, transmit, participate in the transfer or sale, create derivatives, or in any way exploit any content, in whole or in part. The end user may download, print and store copyright‑protected materials solely for personal use. Copying, redistribution, re‑uploading, licensing or commercial exploitation of downloaded material is not permitted without the explicit written consent of ILU j.d.o.o and the copyright holder.

The User must not post, publish, or otherwise make available on this website any material that is subject to copyright, trademark, or other intellectual property rights without the explicit permission of the rights holder. ILU d.o.o. has no obligation to inform the User or assist them in determining whether any material is protected by copyright. The End‑User is solely responsible for any damage that may arise from copyright infringements, trademark misuse, or other intellectual property violations, or any problems related to the posting of such material. By posting material on any publicly accessible part of this website, the End‑User declares that they are the rights holder of that material and expressly grants ILU d.o.o. a worldwide, perpetual, free, irrevocable, non‑exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute such material (in whole or in part). The End‑User also grants other End‑Users the right to access, view, store, or reproduce that material for their own use. Accordingly, the End‑User grants ILU d.o.o. the right to alter, copy, publish, and distribute any material the User makes available on the nakit.eu website.

The User expressly agrees that the use of the nakit.eu website is solely at the User’s own risk, and ILU d.o.o. does not guarantee (I) any consequences that may arise from using this website, nor (II) the accuracy, reliability, or content of any information, service, or product provided through this website.

The User’s liability covers all damages or possible injuries caused by any error, omission, interruption, deletion, malfunction, delay in operation or transmission, computer virus, communication line failure, theft, destruction or unauthorized access, alteration or misuse of records, contract termination, inappropriate behavior, negligence, or any other act. The User expressly acknowledges that ILU d.o.o. is not responsible for offensive, inappropriate, or unlawful behavior by the User or third parties, and that any risk of damage resulting from such behavior rests entirely with the User.
Under no circumstances shall ILU d.o.o. be liable for any damage that may arise from the use of, or the inability to use, these websites. The End‑User expressly confirms that the provisions of this section apply to the entire content of the website.

Subject to the foregoing conditions, ILU j.d.o.o. shall not be liable, regardless of cause or duration, for any errors, inaccuracies, or other deficiencies, unsuitability or unreliability of the information found on this website, nor for any delay or interruption in the transmission of information to the end user, or for any claims or losses arising therefrom. None of the aforementioned parties shall be liable for any third‑party claims or losses, including lost profit.

The User agrees to indemnify and shall not hold ILU j.d.o.o. responsible for any claims for damages and costs, including legal representation fees, that may arise from the use of these Websites by the User.

ILU j.d.o.o. may terminate the business relationship with any of its Users at any time. ILU j.d.o.o. reserves the right to immediately suspend any passwords or User accounts in the event of any User behavior that ILU j.d.o.o., at its sole discretion, deems unacceptable, as well as in any case of non‑compliance with the general terms of business and use by the User. 

The User may submit inquiries and comments in writing, by mail or e‑mail, and ILU j.d.o.o. will provide a written response by mail or e‑mail within the statutory deadline.

Nakit.eu is a registered domain of ILU j.d.o.o.

ILU j.d.o.o. is not responsible for the accuracy or reliability of any opinion, advice, or statement posted on the nakit.eu website by anyone who is not an authorized representative of ILU j.d.o.o. Under no circumstances shall ILU j.d.o.o. be liable for any loss or damage resulting from the User relying on information obtained via the nakit.eu website. It is the User’s responsibility to assess the accuracy, completeness, or usefulness of any information, opinion, view, advice or other content available through the nakit.eu website. 

The registered office of ILU j.d.o.o. is in Solin, Republic of Croatia. Legal disputes that may arise as a result of using these Websites (unless otherwise stipulated by a specific agreement) fall under the jurisdiction of the court in Split and are resolved in accordance with the substantive laws of the Republic of Croatia. By using these Websites, the User agrees that any dispute or claim arising out of or related to these terms, or their enforcement, is subject to the jurisdiction of the court in Split.

In the remainder of the General Terms, for greater clarity and understanding, the term “Customer” shall be used instead of “User” in situations where a Purchase Agreement has been concluded between the User and the j.d.o.o. 

In the event of unilateral termination of the contract we will act in accordance with the Consumer Protection Act and the Obligations Act. We will refund the paid amount after the goods have been returned to us. You must return the goods without delay, and no later than 14 days from the day you notified us of the unilateral termination of the contract.

Under the Consumer Protection Act, the customer is obliged to bear the direct costs of returning the goods if they exercise their right to unilateral termination of the contract, and if the customer wishes, they may contact ILU j.d.o.o. at the info phone number or e‑mail address 925split@gmail.com to obtain information about the method, possibilities and conditions for returning products by ILU j.d.o.o. 

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the customer is responsible for any reduction in the value of the purchased product that results from handling the purchased product. 
Accordingly, ILU j.d.o.o. recommends its customers: 

 – carefully review the product characteristics listed in the offer on the nakit.eu website when selecting a product,  

– if the packaging is damaged, do not accept the product; instead, draw the carrier’s attention to the damaged packaging and request that the product be returned to ILU j.d.o.o., because otherwise it is considered that you have accepted the product with undamaged packaging, 

– inspect the product; if there are visible damages (e.g., a broken part, scratches caused by transport or improper storage), notify ILU j.d.o.o. as soon as possible and return the product without using it, because any further handling reduces the product’s value.

Handling/using the product includes, for example, wearing it on the body. Handling the product reduces its value, and ILU j.d.o.o. will apply lower refund conditions.   

ILU j.d.o.o. determines the conditions for refunds – the percentages of reduction of the refund amount to the customer due to the reduction in product value.  

       Percentage reduction of the refund amount based on the condition of the original packaging of the returned product:
 -30%

• General payment slip or Internet banking
• Cash (upon receipt of the shipment)

Cash payment upon receipt of the shipment: 
The cash‑on‑delivery option lets you settle the order amount at the time of delivery to the specified address, only after you see the goods in front of you. Cash‑on‑delivery is also possible for personal pickup at our store. Cash‑on‑delivery is made exclusively in cash to the courier at the time of delivery to the specified address. If the recipient is unable to receive the shipment at the defined delivery address at the time of delivery, the courier leaves a notice of attempted delivery.

Internet banking
When you choose this payment method, you will receive an invoice to your email address with all the details needed for payment, including the account number to which you should transfer the order amount. You can then make the payment using internet banking or the usual method you use to pay your bills – via bank, post office, Fine, etc.

Upon receipt of payment, we will send you the ordered products.

Paid orders of selected products can be picked up in person in Split, Solin, and Kaštela after a phone arrangement.

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the Customer is responsible for any reduction in the value of the purchased product resulting from handling the product. Accordingly, the seller recommends customers: – carefully review the product characteristics listed in the offer on the website nakit.eu when selecting a product; – if the packaging is damaged, do not accept the product, but draw the carrier’s attention to the damaged packaging and request that the product be returned; – if the packaging is undamaged and you have accepted the product, carefully remove the packaging with minimal damage, as damaged packaging reduces the product’s value; – inspect the product; if there are visible damages (e.g., a broken part, scratches caused by transport or improper storage), notify the seller as soon as possible and return the product without using it; – if the product shows no visible damage, examine the product, its nature and features, and if you are not satisfied you may return it, but do not use or handle the product, because any further handling reduces its value. Handling/using the product is considered wearing it on the body. For this reason, the seller will not be able to refund the purchase price (in whole or in part) for these products when the reason for return is “functionality check,” as the check itself diminishes the product’s value by permanently altering its condition. The seller determines the return conditions – the percentage reduction of the refund amount due to the decreased product value. If the customer orders goods and refuses to accept them without reason (the packaging is not damaged), the seller is entitled to deduct from the paid purchase price the direct costs of returning the product. If the customer, before receiving the shipment, cancels the purchase for any reason within the statutory period, ILU j.d.o.o. will refund the full amount paid, reduced by the direct costs of returning the product.

The seller is liable for material defects of the items sold on its sites in accordance with applicable regulations, in particular the Croatian Obligations Act.

In case of a visible defect upon receipt of the shipment (e.g., damaged packaging), the customer is not obliged to take delivery, may refuse acceptance, and does not bear the delivery costs for such a product. Products that have been properly received by the customer are considered to have had no visible defect. 
If the product has a hidden defect (e.g., a broken part, scratches caused by transport or improper storage) that the customer discovers upon opening the product without using, assembling, or putting it into service, and that is confirmed by an authorized service, the customer has the right to unilaterally terminate the contract and receive a refund, a replacement, defect removal, or a price reduction.  

Refund to the customer will be processed no later than 5 days from the date the notice is sent to the customer.

The right to unilateral termination of the contract under the Law is excluded in many cases. Complete information regarding the customer's right to unilateral termination can be found at this link: Consumer Protection Act