Terms and Conditions

Email address:
925split@gmail.com

Info phone:
095 8312197

The call rate and billing unit for calls are charged at the call rate according to the mobile networks of the user's telecommunications operator.

Telephone operators' working hours are weekdays from 10:30 am to 8:00 pm and Saturdays from 10:30 am to 3:00 pm.
Customer support is not available on Sundays and holidays.

General provisions

The company ILU j.d.o.o. provides an online service through its website on the domain nakit.eu, on the World Wide Web – the Internet. The service consists of providing information services, content management, and conducting financial transactions. The terms of use prescribe the terms and rules for users and relate to the use of the nakit.eu website. By using the website, users express their agreement with the General Terms and Conditions of Business and Use and agree to use the nakit.eu website in accordance with them. The right to use the website is the personal right of the user and cannot in any way be transferred to other natural or legal persons, nor is any user authorized to register other natural or legal persons. The user is personally responsible for protecting the confidentiality of passwords, where they exist as such. The user is aware of the fact that service interruptions sometimes occur, or events beyond the control of the company ILU j.d.o.o., and accepts that the company ILU j.d.o.o. is not responsible for any loss of data that may occur during the transmission of information on the Internet. The user agrees and accepts that access to the websites may sometimes be interrupted, temporarily unavailable, or disabled. The company ILU j.d.o.o. reserves the right to change or terminate any segment of the business at any time, including, without limitation, content, availability time, as well as the equipment required to access or use the pages. Furthermore, the company ILU j.d.o.o. may stop sending any part of the information, or any type of information, may change or terminate any method of data transmission, and may change data transfer speeds, as well as any of their other characteristics.

By using these websites, the user confirms that they are familiar with and agree to the General Terms and Conditions of Business and Use. ILU j.d.o.o. advises the user: If you do not agree with the terms of use and rules stated herein or if you are under 14 years of age, please refrain from using this website.

The company ILU j.d.o.o. reserves the right at any time, and without prior notice, if it deems necessary, to terminate or amend any of the General Terms and Conditions of Business and Use and/or the Privacy Statement stated herein. Therefore, users are advised to periodically re-read the information contained in the General Terms and Conditions of Business and Use and the Privacy Statement in order to stay informed about such changes. Continued use of the website after the publication of new, amended General Terms and Conditions of Business and Use or the Privacy Statement implies that the user accepts the changes. 

The user is responsible for the procurement and maintenance of their computer equipment, including all software and hardware they possess and use, as well as other equipment necessary to access and use these websites and all associated costs. The company ILU j.d.o.o. is not responsible for any damage to the user's equipment that may occur as a result of using these websites.

This website is privately owned. All mutual communication and interaction occurring through these websites must comply with these General Terms and Conditions of Use. Users may not post or transmit through this website any material that threatens or in any way violates the rights of others, any material that is by its nature unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, or otherwise objectionable in polite communication, that encourages illegal activities, or that otherwise violates any regulation and which, without the express, prior, written consent of the company ILU j.d.o.o, contains advertising or offers of any products or services. The end user may not use this website for advertising or conducting any commercial, religious, political, or non-commercial promotion.

All materials located on the nakit.eu website are the exclusive right of the company ILU j.d.o.o, or are used with the express permission of the copyright holders and the holders of trademark and/or design rights. ANY COPYING, DISTRIBUTION, TRANSMISSION, PUBLICATION, LINKING, DEEP LINKING, OR OTHER MODIFICATION OF THESE WEBSITES WITHOUT THE EXPRESS WRITTEN CONSENT OF THE COMPANY ILU j.d.o.o IS STRICTLY PROHIBITED! Violation of the General Terms and Conditions of Use may lead to the initiation of legal proceedings and/or criminal prosecution against the perpetrator for infringement of copyright, trademark rights, or any other form of intellectual property rights.

The website contains materials protected by copyright, trademark, design, and other information covered by other rights of natural or legal persons, including, but not limited to, texts, software, photographs, video materials, graphics, music, sound, as well as the entire content of the nakit.eu website, in accordance with the regulations of the Republic of Croatia. The end user may not modify, publish, transmit, participate in the transmission or sale, create derivative works, or in any way exploit any content, in whole or in part. The end user may download, print, and save copyrighted materials only for the purpose of their own use. Copying, redistribution, retransmission, publication, or commercial exploitation of downloaded material without the express written consent of the company ILU j.d.o.o. and the copyright holder is not permitted.

The user may not post, publish, or otherwise make available on this website any material that is subject to copyright, trademark, or other intellectual property rights without the express permission of the rights holder. The company ILU j.d.o.o. has no obligation to inform the user or assist them in determining whether any material is subject to copyright. The end user is solely and exclusively responsible for any damage that may arise from copyright infringement, misuse of trademarks and other intellectual property rights, or any problems arising in connection with the publication of such materials. By posting material to any publicly accessible part of this Website, the End User declares that they are the rights holder of such materials and expressly grants the company ILU j.d.o.o. a time and geographically unlimited, free, permanent, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, and distribute such material (in whole or in part). The End User also grants other end users the right to access, view, save, or reproduce such material for their own use. Thereby, the End User grants the company ILU j.d.o.o. the right to change, copy, publish, and distribute any material that the user makes available on the website nakit.eu.

The user expressly agrees that the use of the website nakit.eu is solely at the user's own risk, such that the company ILU j.d.o.o. does not guarantee (I) FOR THE CONSEQUENCES THAT MAY ARISE FROM THE USE OF THIS WEBSITE, OR (II) FOR THE ACCURACY, RELIABILITY, OR CONTENT OF ANY INFORMATION, SERVICES, OR GOODS PROVIDED THROUGH THIS WEBSITE.

User responsibility refers to all damages, or possible injuries caused by any error, exception, interruption, deletion, malfunction, delay in operation or transmission, computer virus, interruption in communication line, theft, destruction or unauthorized access, changes or misuse of records, breach of contract, improper conduct, negligence, or any other action. The user expressly confirms that the company ILU j.d.o.o is not responsible for offensive, improper, or illegal behavior of the user or third parties and that the risk of damages that may arise as a result of the aforementioned lies entirely with the user.
In no event shall the company ILU j.d.o.o be liable for any damage that may arise as a result of the use of, or due to the inability to use, these websites. The end user expressly confirms that the terms of this chapter apply to the entire content of the Website.

Subject to the aforementioned terms, the company ILU j.d.o.o shall not be liable, regardless of the cause or duration, for any errors, inaccuracies, or other deficiencies, inappropriateness, or unoriginality of the information contained on this website, nor for any delay or interruption in the transmission of information to the end user, or for any claims or losses arising therefrom. None of the above-mentioned parties shall be liable for any third-party claims or losses, including lost profits.

The user agrees to indemnify, and hold harmless, the company ILU j.d.o.o from all claims for damages and costs, including legal representation costs, which may arise from the use of these Websites by the user.

The company ILU j.d.o.o. may terminate the business relationship with any of its users at any time. The company ILU j.d.o.o. reserves the right to immediately cancel any passwords or user accounts in the event of any user behavior that the company ILU j.d.o.o., at its sole discretion, deems unacceptable, as well as in any case of non-compliance with the general terms and conditions of business and use by the user. 

The user may send their inquiries and comments in writing, by post, or by e-mail, and ILU j.d.o.o. will send a written response by post or e-mail within the legal deadline.

Nakit.eu is a registered domain of the company ILU j.d.o.o.

The company ILU j.d.o.o. is not responsible for the accuracy or reliability of any opinion, advice, or statement published on the nakit.eu website by anyone who is not an authorized person of the company ILU j.d.o.o. Under no circumstances shall the company ILU j.d.o.o. be liable for any loss or damage resulting from the user's reliance on information obtained through the nakit.eu website. It is the user's sole responsibility to assess the accuracy, completeness, or usefulness of any information, opinion, view, advice, or other content available through the nakit.eu website. 

The registered office of ILU j.d.o.o. is in Solin, Republic of Croatia. Legal disputes that may arise as a result of using these Websites (unless otherwise stipulated by a specific agreement) fall under the jurisdiction of the court in Split and are resolved in accordance with the substantive laws of the Republic of Croatia. By using these Websites, the User agrees that any dispute or claim arising out of or related to these terms, or their enforcement, is subject to the jurisdiction of the court in Split.

In the following text of the General Terms and Conditions, for better clarity and understanding of the text, the term Buyer will be used instead of the term User in situations where a Sales Contract has been concluded between the user and j.d.o.o. 

In the event of unilateral termination of the contract we will act in accordance with the Consumer Protection Act and the Obligations Act. We will refund the paid amount after the goods have been returned to us. You must return the goods without delay, and no later than 14 days from the day you notified us of the unilateral termination of the contract.

According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning goods if they exercise their right to unilateral termination of the contract, and if the buyer wishes, they may contact ILU j.d.o.o. via the info number or email address 925split@gmail.com to obtain information regarding the method, possibilities, and conditions for returning products to ILU j.d.o.o.. 

In accordance with Article 77, paragraph 5 of the Consumer Protection Act, the customer is responsible for any reduction in the value of the purchased product that results from handling the purchased product. 
Consequently, ILU j.d.o.o. recommends to its customers: 

 - carefully review the product characteristics listed in the offer on the nakit.eu website when choosing a product,  

– if the packaging is damaged, do not accept the product, but instead draw the carrier's attention to the damage to the packaging and request that the product be returned to ILU j.d.o.o., as otherwise it will be assumed that you accepted the product with undamaged packaging 

– inspect the product; if there are visible damages (e.g., a broken part, a scratched product caused by transport or incorrect storage), notify ILU j.d.o.o. as soon as possible and return the product without having used it, as any further handling of the product reduces its value.

Handling/using the product is considered, for example, wearing it on the body. Handling the product reduces its value, and ILU j.d.o.o. will proceed according to lower terms.   

ILU j.d.o.o. determines the return conditions – the percentages of reduction in the refund amount to the buyer due to the reduction in the product's value.  

Percentage reduction of the refund amount considering the condition of the original packaging of the returned product:
 -30%

• General payment slip or Internet banking
• Cash (upon receipt of the shipment)

Cash payment upon receipt of the shipment: 
The cash on delivery option allows you to settle the order amount upon delivery to the specified address, only when you see the goods in front of you. Cash on delivery is also possible upon personal pickup in our shop. Cash on delivery is made exclusively in cash, to the courier at the time of delivery to the specified address. In the event that the recipient is unable to receive the shipment at the defined delivery address at the time of delivery, the courier will leave a notice of the shipment's arrival.

Internet banking
Upon selecting this payment method, you will receive a proforma invoice with all the necessary payment details at your email address, including the account number to which you should transfer the order value. You can then make the payment using internet banking or the method you normally use to pay your bills – via a bank, post office, Fine, etc.

Upon receipt of payment, we will send you the ordered products.

Paid orders of selected products can be picked up in person in Split, Solin, and Kaštela after a telephone arrangement.

In accordance with Article 77, Paragraph 5 of the Consumer Protection Act, the buyer is responsible for any reduction in the value of the purchased product resulting from the handling of said product. Consequently, the seller recommends that customers: - carefully review the product characteristics listed in the offer on the nakit.eu website when selecting a product, – if the packaging is damaged, do not accept the product; instead, draw the carrier's attention to the packaging damage and request that the product be returned – if the packaging is undamaged and you have accepted the product, carefully remove the packaging with minimal damage, as damaged packaging reduces the value of the product – inspect the product; if there are visible defects (e.g., a broken part, a scratched product caused by transport or improper storage), notify the seller as soon as possible and return the product without having used it – if the product has no visible defects, inspect the product, its nature, and features; if you are not satisfied with the product, you may return it, but do not use or handle the product, as any further handling reduces the value of the product. Handling/using the product is considered wearing it on the body. For this reason, the Seller will not be able to issue a refund of the purchase price (in whole or in part) for these products if the reason for the return is: checking functionality, as the act of checking functionality itself reduces the value of the product by irreversibly changing its condition. The Seller determines the return conditions – the percentage of the refund amount reduction to the customer due to the reduction in the product's value. In the event that a customer orders goods and refuses to accept them without reason (the packaging is not damaged), the seller has the right to deduct the direct costs of the product return from the paid purchase price. In the event that the Buyer withdraws from the purchase for any reason within the legal period before receiving the shipment, ILU j.d.o.o. will refund the full amount paid to the Buyer, minus the direct costs of the product return.

The seller is liable for material defects of the items sold on its sites in accordance with applicable regulations, in particular the Croatian Obligations Act.

In the event of a visible product defect upon receiving the shipment (e.g., damaged packaging), the buyer is not obliged to accept the delivered product, may refuse receipt, and shall not bear the delivery costs for such a product. Products that are duly accepted by the buyer are deemed to have had no visible defects. 
If the product has a hidden defect (e.g., a broken part, scratches caused by transport or improper storage) that the customer discovers upon opening the product without using, assembling, or putting it into service, and that is confirmed by an authorized service, the customer has the right to unilaterally terminate the contract and receive a refund, a replacement, defect removal, or a price reduction.  

Refund to the customer will be processed no later than 5 days from the date the notice is sent to the customer.

The right to unilateral termination of the contract under the Law is excluded in many cases. Complete information regarding the customer's right to unilateral termination can be found at this link: Consumer Protection Act